Shipping policy
Last updated: July 22, 2026
Thank you for shopping with VA Center DTF. This Shipping Policy explains our order processing, available shipping methods, estimated delivery times, shipping charges, and procedures for delayed, lost, damaged, or returned packages.
Shipping Area
VA Center DTF currently ships to eligible addresses within the United States.
Available shipping methods and rates are determined by the delivery address, order value, package weight, and product eligibility. The final available options will be displayed during checkout.
We currently do not offer international shipping unless expressly stated during checkout.
Order Processing and Production
Many of our products, including custom DTF transfers, gang sheets, personalized apparel, and uploaded artwork orders, are produced specifically for each customer.
Processing and production times may vary depending on:
- Order size and quantity
- Artwork quality
- Gang sheet preparation
- Customization requirements
- Customer proof approval, when required
- Product availability
- Current production volume
- Holidays and peak-order periods
Shipping estimates shown during checkout refer primarily to the estimated carrier transit time after an order has completed production and has been transferred to the carrier.
Processing and production time is separate from carrier transit time.
Orders are generally not processed, produced, shipped, or delivered on weekends or federal holidays unless otherwise stated.
Shipping Methods and Rates
The following shipping options may be available for eligible United States orders.
Economy Shipping
- Orders of $50.00 or more: Free Economy Shipping
- Packages weighing up to 5 lb: $4.90
- Packages weighing over 5 lb and up to 70 lb: $19.90
- Estimated carrier transit time: 5–8 business days
The qualifying order subtotal and final free-shipping eligibility will be calculated and displayed during checkout.
Standard Shipping
- Packages weighing up to 1 lb: $6.90
- Packages weighing over 1 lb and up to 5 lb: $9.90
- Estimated carrier transit time: 3–5 business days
Standard Shipping may not be available for packages exceeding 5 lb or for certain products, addresses, and order configurations.
The rates and methods displayed at checkout will control if they differ from the general information shown in this policy.
Free Shipping
Free Economy Shipping is available on eligible orders with a qualifying subtotal of $50.00 or more.
Eligibility is determined automatically during checkout. Taxes, gift cards, discounts, and other adjustments may affect the qualifying subtotal.
Free Shipping applies only when the free Economy option is displayed and selected during checkout.
Delivery Estimates
All delivery dates and transit times are estimates and are not guaranteed unless expressly stated.
Delivery may be delayed due to:
- Carrier delays
- Severe weather
- Holidays
- High shipping volume
- Incorrect or incomplete addresses
- Transportation disruptions
- Security inspections
- Events outside our reasonable control
Selecting Standard Shipping shortens the estimated carrier transit time but does not necessarily shorten artwork preparation or production time.
Order Tracking
When tracking is available, a shipping confirmation email will be sent after your order has been transferred to the carrier.
Tracking information may take 24–48 hours to update after the shipping label is created.
The creation of a shipping label does not always mean that the carrier has physically received or scanned the package.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout.
Before submitting your order, please verify:
- Recipient name
- Street address
- Apartment, suite, or unit number
- City
- State
- ZIP code
- Phone number and email address
If you notice an address error, contact us immediately at vacenterdtf@gmail.com.
We cannot guarantee that an address can be changed after production or fulfillment has started.
Additional shipping charges resulting from an incorrect, incomplete, or undeliverable address may be the customer’s responsibility.
Returned-to-Sender Packages
A package may be returned to us because of:
- An incorrect or incomplete address
- An unavailable recipient
- Refusal of delivery
- Failure to collect the package
- Carrier delivery restrictions
If a package is returned to us, we will contact the customer to discuss reshipment.
The customer may be responsible for additional shipping charges when the return resulted from an incorrect address, refusal, or failure to collect the package.
Original shipping charges are generally non-refundable unless the return resulted from an error by VA Center DTF or the carrier.
Delayed or Lost Packages
If tracking has not updated for several business days or the package has not arrived within a reasonable period after the estimated delivery window, contact us at vacenterdtf@gmail.com.
Please provide:
- Your full name
- Order number
- Shipping address
- Tracking number
- A brief description of the issue
We may contact the shipping carrier and open an investigation.
Carrier investigations can take additional time. A replacement or refund will not necessarily be issued until the carrier investigation has been completed, except where applicable law requires otherwise.
If we are unable to ship within a promised timeframe, we will provide any legally required delay notice, cancellation opportunity, or refund for unshipped merchandise. FTC Mail, Internet, or Telephone Order Merchandise Rule
Packages Marked as Delivered
If tracking shows that a package was delivered but you cannot locate it:
- Verify the shipping address on your order.
- Check around the delivery location.
- Ask household members, neighbors, building staff, or reception personnel.
- Allow up to one additional business day, as some carrier scans may occur before final delivery.
- Contact the carrier using the tracking number.
- Contact us if the package still cannot be located.
We will assist with reasonable carrier inquiries, but we may require completion of a carrier investigation before issuing a replacement or other resolution.
Damaged Packages or Incorrect Items
Inspect your order immediately after delivery.
If the package or product arrives damaged, defective, incomplete, or incorrect, contact us promptly at vacenterdtf@gmail.com and provide:
- Your order number
- Clear photographs of the product
- Photographs of the external packaging
- Photographs of the shipping label
- A description of the problem
Please keep the product and all packaging until we complete our review.
Approved damaged or incorrect-order claims may be resolved through a replacement, reprint, store credit, or refund in accordance with our Return & Refund Policy.
Local Pickup
Local pickup is available only when it is specifically offered and selected during checkout.
Customers should not visit our fulfillment location to collect an order unless they have received confirmation that the order is ready for pickup.
If Local Pickup does not appear during checkout, the order must be shipped using one of the available delivery methods.
Local pickup kullanmayacaksan Shopify’a eklerken bu bölümü tamamen silebilirsin.
Changes to This Shipping Policy
We may update shipping methods, charges, delivery estimates, carriers, service areas, and this Shipping Policy from time to time.
The shipping options and final charges shown during checkout at the time of purchase will apply to that order.
Contact Us
For shipping questions, contact:
Kenzal Customized LLC
Doing business as VA Center DTF
14000 Thunderbolt Pl, Ste 104
Chantilly, VA 20151
United States
Phone: (714) 679-7055
Email: vacenterdtf@gmail.com
Website: https://dtf724.com