Shipping policy
# Shipping Policy
**Last updated: October 5, 2026**
Thank you for shopping with DTF724. This Shipping Policy explains order processing, production, shipping methods, estimated delivery times, shipping charges, local pickup, and procedures for delayed, lost, damaged, or returned packages.
## Shipping Area
DTF724 currently ships to eligible addresses within the United States. Available shipping methods and rates are determined by the delivery address, order value, package weight, and product eligibility. The final available options are displayed during checkout.
We do not currently offer international shipping unless it is expressly offered during checkout.
## Order Processing and Production
DTF724 accepts online orders 24 hours a day, 7 days a week. Many products—including custom DTF transfers, gang sheets, personalized apparel, and uploaded-artwork orders—are produced specifically for each customer.
Eligible orders containing complete, print-ready artwork and placed before **2:00 PM Eastern Time** may qualify for same-business-day production and carrier handoff. Same-day service is not guaranteed for orders that require artwork correction, proof approval, unavailable materials, unusually large quantities, or additional customer information.
Processing and production times may vary depending on:
- Order size and quantity
- Artwork quality
- Gang sheet preparation
- Customization requirements
- Customer proof approval, when required
- Product availability
- Current production volume
- Holidays and peak-order periods
Shipping estimates shown during checkout refer primarily to carrier transit time after production is complete and the package is transferred to the carrier. Processing and production time is separate from carrier transit time.
Carrier pickups, scans, transit, and delivery may not occur on weekends or federal holidays even though DTF724 accepts orders 24/7.
## Shipping Methods and Rates
The following shipping options may be available for eligible United States orders.
### Economy Shipping
- Orders of **$100.00 or more:** Free Economy Shipping
- Packages weighing up to **5 lb:** $4.90
- Packages weighing over **5 lb and up to 70 lb:** $19.90
- Estimated carrier transit time: **5–8 business days**
### Standard Shipping
- Packages weighing up to **1 lb:** $6.90
- Packages weighing over **1 lb and up to 5 lb:** $9.90
- Estimated carrier transit time: **3–5 business days**
Standard Shipping may not be available for packages exceeding 5 lb or for certain products, addresses, and order configurations. If checkout displays different rates or methods, the options and final charges shown at checkout control for that order.
## Free Shipping
Free Economy Shipping is available on eligible orders with a qualifying subtotal of **$100.00 or more**.
Eligibility is calculated automatically during checkout. Taxes, gift cards, discounts, and other adjustments may affect the qualifying subtotal. Free Shipping applies only when the free Economy option is displayed and selected during checkout.
## Delivery Estimates
All delivery dates and transit times are estimates and are not guaranteed unless expressly stated. Delivery may be delayed due to carrier delays, severe weather, holidays, high shipping volume, incorrect or incomplete addresses, transportation disruptions, security inspections, or events outside our reasonable control.
Selecting Standard Shipping can shorten the estimated carrier transit time but does not necessarily shorten artwork preparation or production time.
## Order Tracking
When tracking is available, a shipping confirmation email is sent after your order is transferred to the carrier. Tracking may take 24–48 hours to update after the shipping label is created. Creation of a shipping label does not always mean that the carrier has physically received or scanned the package.
## Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. Before submitting your order, verify the recipient name, street address, apartment or suite number, city, state, ZIP code, phone number, and email address.
If you notice an address error, contact info@dtf724.com immediately. We cannot guarantee an address can be changed after production or fulfillment has started. Additional shipping charges caused by an incorrect, incomplete, or undeliverable address may be the customer’s responsibility.
## Returned-to-Sender Packages
A package may be returned because of an incorrect or incomplete address, unavailable recipient, refusal of delivery, failure to collect the package, or carrier delivery restrictions.
If a package is returned to us, we will contact the customer regarding reshipment. The customer may be responsible for additional shipping charges when the return resulted from an incorrect address, refusal, or failure to collect the package. Original shipping charges are generally non-refundable unless the return resulted from an error by DTF724 or the carrier.
## Delayed or Lost Packages
If tracking has not updated for several business days or the package has not arrived within a reasonable period after the estimated delivery window, contact info@dtf724.com and include your full name, order number, shipping address, tracking number, and a brief description of the issue.
We may contact the carrier and open an investigation. Carrier investigations can take additional time. A replacement or refund may be delayed until the investigation is complete, except where applicable law requires otherwise.
If we cannot ship within a promised timeframe, we will provide any delay notice, cancellation opportunity, or refund required by applicable law.
## Packages Marked as Delivered
If tracking shows delivery but you cannot locate the package:
1. Verify the shipping address on your order.
2. Check around the delivery location.
3. Ask household members, neighbors, building staff, or reception personnel.
4. Allow up to one additional business day because some carrier scans occur before final delivery.
5. Contact the carrier using the tracking number.
6. Contact us if the package still cannot be located.
We will assist with reasonable carrier inquiries, but a carrier investigation may be required before a replacement or other resolution is issued.
## Damaged Packages or Incorrect Items
Inspect your order immediately after delivery. If a package or product arrives damaged, defective, incomplete, or incorrect, contact info@dtf724.com promptly and provide:
- Your order number
- Clear photographs of the product
- Photographs of the external packaging
- Photographs of the shipping label
- A description of the problem
Keep the product and all packaging until our review is complete. Approved claims may be resolved by replacement, reprint, store credit, or refund under our Return & Refund Policy.
## Local Pickup
Local pickup is available **24 hours a day after you receive confirmation that the order is ready**. Do not visit the pickup location before receiving the ready-for-pickup notification.
Pickup location:
**DTF724**
14000R Thunderbolt Pl Ste 104c
Chantilly, VA 20151
United States
If Local Pickup does not appear during checkout, select an available shipping method or contact us before ordering.
## Changes to This Shipping Policy
We may update shipping methods, charges, delivery estimates, carriers, service areas, and this policy. The shipping options and final charges displayed during checkout at the time of purchase apply to that order.
## Contact Us
- **Phone:** (571) 460-7285
- **Email:** info@dtf724.com
- **Website:** https://dtf724.com