Refund policy

At DTF724, we take pride in producing high-quality DTF transfers, custom apparel, and personalized printing products. Please review the following policy carefully before placing your order.

30-Day Return Policy

We offer a 30-day return period for eligible, non-customized products. You have 30 days from the date you receive your order to request a return.

To qualify for a return, the item must be:

  • Unused, unworn, unwashed, and unaltered
  • In the same condition in which it was received
  • In its original packaging
  • Accompanied by the receipt or proof of purchase

Products that show signs of use, application, heat pressing, washing, alteration, or damage caused after delivery will not be eligible for return.

Starting a Return

Before returning any product, please contact us:

Email: info@dtf724.com
Phone: (571) 460-7285

Approved returns must be sent to:

DTF724
14000 Thunderbolt Pl, Ste 104
Chantilly, VA 20151

Please do not return an item without first receiving authorization from us. Items returned without prior approval may not be accepted or refunded.

If your return is approved, we will provide instructions explaining how and where to send your package. A return shipping label will be provided when the return is due to an incorrect, defective, or damaged item caused by us.

For eligible returns requested for reasons unrelated to an error by DTF724, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless the return results from our error.

Custom and Personalized Products

Because custom DTF transfers, gang sheets, custom apparel, special orders, and personalized products are manufactured specifically according to the customer’s submitted design, dimensions, selections, or instructions, they are not eligible for return, exchange, or refund due to:

  • A change of mind
  • Incorrect size or dimensions selected by the customer
  • Incorrect artwork uploaded by the customer
  • Low-resolution or poor-quality artwork
  • Spelling, color, layout, or design errors contained in customer-provided files
  • Improper storage, application, washing, or heat-pressing
  • Differences caused by screen or monitor color settings

Custom and personalized items remain eligible for review if they arrive damaged, defective, incorrectly produced, or materially different from the approved order details.

Customers are responsible for reviewing all artwork, spelling, dimensions, colors, quantities, and product selections before submitting an order.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If your order arrives damaged, defective, incomplete, incorrectly produced, or different from what you ordered, contact us as soon as possible at info@dtf724.com.

Please include:

  • Your order number
  • A description of the problem
  • Clear photographs of the item
  • Photographs of the packaging, when applicable

We will review the issue and determine the appropriate resolution, which may include a replacement, reprint, store credit, or refund.

Please do not discard the product or packaging until we have completed our review.

DTF Application and Heat-Pressing Issues

DTF transfer results may vary depending on the garment material, heat press, temperature, pressure, application time, peeling method, and washing process.

DTF724 is not responsible for damage or application failure caused by:

  • Incorrect temperature, pressure, or pressing time
  • Use of a household iron when a heat press is required
  • Improper peeling or repressing
  • Incompatible garment materials
  • Incorrect washing or drying
  • Customer application error

Customers should review and follow the application instructions provided with their order or published on our website. When possible, we recommend testing a transfer before beginning a larger production run.

Order Cancellations

Custom and personalized orders may enter production shortly after they are placed.

To request a cancellation, contact us immediately at info@dtf724.com. Cancellation is not guaranteed once artwork preparation, printing, production, or fulfillment has started.

Orders that have already entered production cannot generally be canceled or refunded.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrectly produced:

  • Custom DTF transfers
  • Custom gang sheets
  • Uploaded artwork orders
  • Custom apparel
  • Personalized products
  • Special-order products
  • Used, washed, worn, altered, or heat-applied items
  • Digital files or downloadable products
  • Gift cards
  • Clearance and final-sale items

Please contact us before ordering if you have questions about whether a particular product is eligible for return.

Exchanges

For eligible non-customized products, the fastest way to receive a different item is to return the original item and place a new order after the return has been accepted.

Custom and personalized products cannot be exchanged unless they were damaged, defective, or incorrectly produced by us.

Refunds

We will notify you after receiving and inspecting your return. We will then let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank, card issuer, or payment provider.

Shipping fees are non-refundable unless the order was damaged, defective, incorrect, or the return resulted from an error by DTF724.

If more than 15 business days have passed since your refund was approved, please contact us at info@dtf724.com.

Contact Information

For questions about returns, refunds, cancellations, or damaged orders, contact:

DTF724
14000 Thunderbolt Pl, Ste 104
Chantilly, VA 20151

Phone: (571) 460-7285
Email: info@dtf724.com