Refund policy

# Return & Refund Policy

**Last updated: October 5, 2026**

At DTF724, we take pride in producing high-quality DTF transfers, custom apparel, and personalized printing products. Please review this policy before placing your order.

## 30-Day Return Policy

We offer a 30-day return period for eligible, non-customized products. You have 30 days from the date you receive your order to request a return.

To qualify for a return, the item must be:

- Unused, unworn, unwashed, and unaltered
- In the same condition in which it was received
- In its original packaging
- Accompanied by the receipt or proof of purchase

Products that show signs of use, application, heat pressing, washing, alteration, or damage caused after delivery are not eligible for return.

## Starting a Return

Before returning any product, contact us:

- **Email:** info@dtf724.com
- **Phone:** (571) 460-7285

Approved returns must be sent to:

**DTF724**  
14000R Thunderbolt Pl Ste 104c  
Chantilly, VA 20151  
United States

Do not return an item without first receiving authorization from us. Items returned without prior approval may not be accepted or refunded.

If your return is approved, we will provide instructions explaining how and where to send your package. A return shipping label will be provided when the return is due to an incorrect, defective, or damaged item caused by us.

For eligible returns requested for reasons unrelated to an error by DTF724, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless the return results from our error.

## Custom and Personalized Products

Because custom DTF transfers, gang sheets, custom apparel, special orders, and personalized products are manufactured specifically according to the customer’s submitted design, dimensions, selections, or instructions, they are not eligible for return, exchange, or refund due to:

- A change of mind
- Incorrect size or dimensions selected by the customer
- Incorrect artwork uploaded by the customer
- Low-resolution or poor-quality artwork
- Spelling, color, layout, or design errors contained in customer-provided files
- Improper storage, application, washing, or heat pressing
- Differences caused by screen or monitor color settings

Custom and personalized items remain eligible for review if they arrive damaged, defective, incorrectly produced, or materially different from the approved order details.

Customers are responsible for reviewing all artwork, spelling, dimensions, colors, quantities, and product selections before submitting an order.

## Damaged, Defective, or Incorrect Items

Inspect your order immediately after delivery. If your order arrives damaged, defective, incomplete, incorrectly produced, or different from what you ordered, contact info@dtf724.com as soon as possible and include:

- Your order number
- A description of the problem
- Clear photographs of the item
- Photographs of the packaging, when applicable

We will review the issue and determine the appropriate resolution, which may include a replacement, reprint, store credit, or refund. Do not discard the product or packaging until we have completed our review.

## DTF Application and Heat-Pressing Issues

DTF transfer results may vary depending on the garment material, heat press, temperature, pressure, application time, peeling method, and washing process.

DTF724 is not responsible for damage or application failure caused by:

- Incorrect temperature, pressure, or pressing time
- Use of a household iron when a heat press is required
- Improper peeling or repressing
- Incompatible garment materials
- Incorrect washing or drying
- Customer application error

Follow the application instructions provided with your order or published on our website. When possible, test a transfer before beginning a larger production run.

## Order Cancellations

Custom and personalized orders may enter production shortly after they are placed. To request a cancellation, contact info@dtf724.com immediately. Cancellation is not guaranteed once artwork preparation, printing, production, or fulfillment has started. Orders that have entered production generally cannot be canceled or refunded.

## Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, or incorrectly produced:

- Custom DTF transfers
- Custom gang sheets
- Uploaded artwork orders
- Custom apparel
- Personalized products
- Special-order products
- Used, washed, worn, altered, or heat-applied items
- Digital files or downloadable products
- Gift cards
- Clearance and final-sale items

Contact us before ordering if you have questions about whether a product is eligible for return.

## Exchanges

For eligible non-customized products, the fastest way to receive a different item is to return the original item and place a new order after the return is accepted. Custom and personalized products cannot be exchanged unless they were damaged, defective, or incorrectly produced by us.

## Refunds

We will notify you after receiving and inspecting your return and let you know whether the refund is approved.

If approved, the refund will be issued to your original payment method within 10 business days. Processing times may vary by bank, card issuer, or payment provider.

Shipping fees are non-refundable unless the order was damaged, defective, incorrect, or the return resulted from an error by DTF724. If more than 15 business days have passed since your refund was approved, contact info@dtf724.com.

## Contact Information

**DTF724**  
14000R Thunderbolt Pl Ste 104c  
Chantilly, VA 20151  
United States

- **Phone:** (571) 460-7285
- **Email:** info@dtf724.com