Privacy policy

Last updated: July 22, 2026

This Privacy Policy describes how DTF724 LLC doing business as DTF724 (“DTF724,” “we,” “us,” or “our”), collects, uses, stores, and shares your personal information when you visit, use our services, make a purchase from dtf724.com (the “Site”), upload artwork, communicate with us, or otherwise interact with our business.

Please read this Privacy Policy carefully. By using the Site, you acknowledge the collection and use of your information as described below.

Personal Information We Collect

Depending on how you interact with the Site, we may collect the following categories of personal information.

Contact Information

This may include:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Customer account information

Order and Transaction Information

This may include:

  • Products purchased or viewed
  • Order number and order history
  • Product customization selections
  • Shipping and delivery information
  • Returns, refunds, and customer support records
  • Transaction and payment status

Payments are processed through Shopify and authorized payment providers. We generally do not directly store complete credit card numbers or security codes.

Customer-Provided Artwork and Files

When ordering custom DTF transfers, gang sheets, custom apparel, or personalized products, you may provide:

  • Artwork and design files
  • Logos
  • Photographs
  • Text and personalized content
  • Design dimensions and placement instructions
  • Print-ready files and product customization data

We use these materials to prepare, produce, review, and fulfill your order.

Please do not upload sensitive personal information or content belonging to another person unless you have permission to provide and use it.

Device and Usage Information

When you visit the Site, we or our service providers may automatically collect:

  • IP address
  • Browser and device type
  • Operating system
  • Device identifiers
  • Pages viewed
  • Products viewed or added to your cart
  • Referring website
  • Date and time of visits
  • Interactions with the Site
  • Cookie and similar technology data

Communications

We collect the information you provide when you:

  • Contact customer service
  • Send us an email
  • Submit a return or refund request
  • Participate in a survey or promotion
  • Subscribe to marketing communications
  • Communicate with us through chat or social media

How We Collect Personal Information

We may collect personal information:

  • Directly from you
  • Automatically through the Site
  • Through cookies and similar technologies
  • From Shopify
  • From payment processors
  • From shipping and fulfillment providers
  • From product customization and file-upload applications
  • From analytics, advertising, and marketing partners
  • From fraud prevention and security providers

How We Use Personal Information

We may use personal information to:

  • Operate and improve the Site
  • Process and fulfill orders
  • Produce custom DTF transfers and apparel
  • Review and prepare customer artwork
  • Process payments, returns, exchanges, and refunds
  • Create and maintain customer accounts
  • Communicate about orders and deliveries
  • Provide customer service
  • Detect and prevent fraud or unauthorized transactions
  • Protect the security of our business, customers, and Site
  • Personalize the shopping experience
  • Measure Site performance
  • Perform analytics and business reporting
  • Send promotional communications when permitted
  • Display relevant advertising
  • Comply with legal, tax, accounting, and regulatory obligations
  • Enforce our Terms of Service and other policies

Customer Artwork and Uploaded Files

Artwork and files submitted through our Site may be processed by Shopify and third-party customization, storage, production, or file-upload service providers.

We use uploaded artwork primarily to:

  • Prepare and fulfill the requested order
  • Generate previews or gang sheets
  • Review print quality and dimensions
  • Provide customer support
  • Process reprints, refunds, or order-related claims
  • Maintain transaction and production records

We do not claim ownership of customer-submitted artwork merely because it was uploaded to our Site.

However, by uploading content, you confirm that you have the necessary ownership, permission, licenses, and authorization to use and reproduce that content. Intellectual property requirements are further addressed in our Terms of Service.

Cookies and Similar Technologies

We and our service providers use cookies, pixels, tags, local storage, and similar technologies to:

  • Keep the Site functioning
  • Remember customer preferences
  • Maintain shopping carts and customer sessions
  • Process checkout
  • Measure traffic and Site performance
  • Prevent fraud
  • Analyze customer interactions
  • Support advertising and marketing activities

Some cookies are necessary for the Site to operate. Others, such as analytics and advertising cookies, may be optional depending on your location.

Where available, you can manage your preferences through the Cookie Preferences or privacy choices link displayed on the Site. You may also adjust cookie settings through your browser. Disabling certain cookies may affect Site functionality.

How We Share Personal Information

We may share personal information with third parties that help us operate our business, including:

Shopify

Our store is hosted by Shopify. Shopify processes information required to operate the storefront, customer accounts, checkout, payments, security, and other ecommerce services.

You can learn more about Shopify’s privacy practices at:

https://www.shopify.com/legal/privacy

Service Providers

We may share information with providers that assist with:

  • Payment processing
  • Shipping and delivery
  • Printing and order production
  • Product customization
  • Gang sheet building
  • Customer artwork and file uploads
  • Cloud storage and website hosting
  • Email and customer communication
  • Analytics and Site performance
  • Advertising and marketing
  • Fraud prevention and security
  • Accounting, legal, and professional services

These providers may process information only as necessary to provide their services and subject to their own contractual and legal responsibilities.

Legal and Business Requirements

We may disclose information when reasonably necessary to:

  • Comply with applicable laws or legal requests
  • Respond to subpoenas, court orders, or government authorities
  • Protect our rights, property, customers, or employees
  • Investigate fraud, abuse, security incidents, or policy violations
  • Enforce agreements and policies
  • Complete a merger, sale, financing, restructuring, or transfer of business assets

Advertising and Data Sharing

We do not sell personal information for monetary compensation.

However, depending on applicable privacy law, the use of advertising cookies, pixels, or analytics technologies may be considered “selling,” “sharing,” or processing for targeted advertising.

Where required by law, you may opt out through:

  • The Cookie Preferences tool
  • The data-sharing opt-out link on the Site, when available
  • An email request to info@dtf724.com

Email Marketing

If you subscribe to promotional emails, we may send information about products, services, discounts, and special offers.

You may unsubscribe at any time by clicking the unsubscribe link in a marketing email. Unsubscribing from marketing messages will not prevent us from sending transactional messages about orders, payments, shipping, or customer service.

Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide services and fulfill orders
  • Maintain business and transaction records
  • Process returns, refunds, and disputes
  • Meet tax, accounting, legal, and regulatory obligations
  • Prevent fraud
  • Enforce our agreements
  • Resolve customer support issues

Customer artwork and uploaded files may be retained for production, reprint, support, recordkeeping, and dispute-resolution purposes. Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, transmission, database, or storage system can be guaranteed to be completely secure. Customers are responsible for protecting their account credentials and notifying us of suspected unauthorized access.

Your Privacy Rights

Depending on where you live and applicable law, you may have the right to:

  • Request access to personal information we maintain about you
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Request a portable copy of your information
  • Opt out of targeted advertising
  • Opt out of the sale or sharing of personal information
  • Opt out of certain automated profiling
  • Withdraw consent where processing is based on consent
  • Appeal a decision regarding a privacy request
  • Receive equal service without unlawful discrimination for exercising privacy rights

Virginia law requires covered businesses to provide clear information about categories of data, processing purposes, third-party sharing, and methods for submitting privacy requests. These rights apply when the business and request fall within the scope of the applicable law. Virginia Consumer Data Protection Act

Submitting a Privacy Request

To exercise an applicable privacy right, contact us at:

Email: info@dtf724.com
Phone: (571) 460-7285

Please include:

  • Your full name
  • The email address associated with your order or account
  • Your order number, when applicable
  • A description of your request
  • Your state or country of residence

We may need to verify your identity before completing the request. We will use information submitted for verification only to process and respond to the request.

Where legally permitted, an authorized agent may submit a request on your behalf. We may require proof of authorization and verification of your identity.

If we deny a request, you may appeal the decision by emailing info@dtf724.com with the subject line “Privacy Request Appeal.”

International Data Transfers

Our business and service providers are located primarily in the United States. If you access the Site from another country, your information may be transferred to, processed, and stored in the United States or other jurisdictions where our service providers operate.

Privacy and data protection laws in these jurisdictions may differ from those in your country.

Children’s Privacy

The Site is intended for a general audience and is not directed to children under 13 years of age.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact info@dtf724.com so we can review and delete it when appropriate.

COPPA imposes additional requirements when a website is directed to children under 13 or knowingly collects their information. Federal Trade Commission

Third-Party Websites

The Site may contain links to third-party websites, applications, or services. We are not responsible for the privacy, security, content, or practices of those third parties.

We recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, technology, services, legal requirements, or privacy practices.

The updated version will be published on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

Contact Us

For questions, concerns, complaints, or privacy requests, contact:

14000 Thunderbolt Pl, Ste 104
Chantilly, VA 20151

Phone: (571) 460-7285
Email: info@dtf724.com
Website: https://dtf724.com